Transform Customer Engagement with Chat Commerce

Tap into the power of tailored, real-time conversations to deliver unforgettable customer experiences and solidify lasting relationships

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Transform Customer Engagement with Chat Commerce

Why choose SHOPLINE Message Center?

Effortlessly reach your customers on their favourite messaging platforms. Managing various channels can be daunting, but our Message Center streamlines communication with a centralised hub for all your messages, enabling you to recognise the same customer across multiple touchpoints

Multi-channel Messaging

Unified Messaging

Convert conversations into sales

Streamline the customer checkout journey - generate orders, include products, and share checkout links with your customers, minimising cart abandonment and boosting conversion rates

Capture livestream keyword comments and send order links to your customers for a seamless checkout

Trigger order and payment status updates on the go, all within the same platform

Recover abandoned carts and send out payment reminders to automatically segmented customer groups

Send product catalogues and discount codes in chat to help simplify purchase decisions

Receive voice messages on your messaging channels for clearer communication while fostering deeper connections

Advanced AI chat assistant

Implement a dynamic menu or auto-reply chatbot that consistently provides instant, customised support around the clock, ensuring your customers are never left without the assistance they deserve

Keyword Auto-reply

Maximise response efficiency for common queries using well-crafted keyword replies.

Smart Reply Suggestions

Cater to a wide range of target audiences with adaptable smart reply suggestions.

Automatically assigning sessions

Foster genuine connections by seamlessly assigning conversations to your team members for a more personalised touch.

Unified message Center

Obtain a comprehensive understanding of customer behaviours across platforms with one dashboard for all your customer data.

Consolidate customer profiles for individual customers to get a unified view of their past transactions across online and offline touchpoints.

Manage customer interactions and order processing effortlessly within a centralised location for streamlined management.

Automate customer tagging and segmentation for optimised prioritisation and personalised support tailored to each customer.

SHOPLINE POS provides you with real-time analytics.

Social interaction made easy with multi-channel integration

Unify all your social channels, engage new audiences, and grow your social presence

Facebook Messenger

Integrate multiple Facebook pages seamlessly

Live chat

Implement live chat widgets within your online store for easy communication

Instagram

Effortlessly link all your Instagram for Business accounts

Online Store

Synchronise messages from your online store chat

Connect with your Telegram Bots

Link multiple channels to reach more customers

Connect your WhatsApp Business API

Get started with SHOPLINE today

Collaborate with our expert onboarding team to swiftly integrate your product catalog and fine-tune your settings. Experience seamless and rapid store deployment, powered by cutting-edge technology

Quick and easy migration

Experience a smooth and hassle-free transition to SHOPLINE's e-commerce platform with our cutting-edge data and design migration solutions

Support you can rely on

Connect with our dedicated Merchant Success Team via live chat, phone, or email for personalised guidance to optimise your sales and elevate your e-commerce experience